This service will provide technical support and troubleshooting for all end users in the system including PC/laptop/Thin Client, operating system, anti-virus, data encryption (endpoint security), network connection, printing, ...
Including services such as email, chat, video conference, sms, meeting, ... supporting interactive communication between users in many different locations, service providers ensure system safety, transparent connection.
The service provides administration of cloud systems such as Microsoft 365, Azure, AWS, Veeam Cloud, VMWare Cloud, etc. Common tasks such as creating and adding objects (User, Server ...), close monitoring objects (User, Server...), supporting periodic reports for management.
Helping customers' server and storage systems to be taken care of monthly and quarterly; Along with measurement, it is supported in troubleshooting timely, ensuring the safe operation of the information system and long life. Prevent some foreseeable risks.
Maintenance activities will include: checking hardware, software, cleaning equipment, reporting status and recommending replacement and upgrade.